reputation management

Reputation management is the practice of understanding or influencing an individual or business’ reputation. It was originally coined as a public relations term, but advancement in computing, the internet and social media made it primarily an issue of search results. Although it is often associated with ethical grey areas such as astroturfing review sites, trying to censor negative complaints or using gamey SEO tactics to influence results, there are also ethical forms of reputation management, such as responding to customer complaints, asking sites to take down incorrect information and using online feedback to influence product development.
Public relations firm Weber Shandwick claims to have coined the term reputation management in 1997. The concept was initially intended to broaden public relations outside of media relations. Today the rise of the internet and social media has shifted most reputation management to review sites, social media and—most prominently—the top search…

Online Reputation Management Tips Using Web Video and SEO

Are you paying attention to the videos circulating about your company or brand over the Web, and what impact they're having on your business? Even more important, what are you doing to counter negative publicity and generate positive feedback? You may have read out post previously regarding the power of utilizing online video and video syndication for reputation management.

Online Reputation Management With Video SEO

Grant Crowell a contributor to and Search Marketing Standard's Video columnist, posted an excellent article today that makes the case for why video ...